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At etrailer.com we're committed to the products we sell, and to our customers. Our experienced and knowledgeable staff are available via both phone and email to address your questions and concerns for the lifetime of your hitch. The technicians at etrailer perform hitch installations on a daily basis, making them a valuable resource for do-it-yourselfers. The one-on-one, personal service you'll receive comes straight from an expert in the towing and automotive field. We've installed it, we've wired it and we've towed with it, so whatever your question, we can answer it.
I will say that the unit I received had the end flanges bent to the point where they were off by more than an inch. I had to use a hammer to bend the flanges into a more 90-degree angle instead of the 70/80-degree angle they were in.
Once the bolts lined up it fit perfectly and was very fast to install.
I believe I just received a lemon as I have had trailer hitches on every car I have had since I was 16, and this is the first one that I have had issues with.
Great product! Packaging on the products was well done. Instructions were spot on. The hitch and electrical wiring were easy to install. I did everything with no help.
I am 62 years old. If I can do it, anyone else can do it too.
The only recommendation: Making the illustrations in color.
AA++++
When I opened the box I could immediately tell this was a quality product. Unfortunately during installation I came across some issues with the hitch receiver. The driver side mounts were off from aligning with the bolts by at least a half inch if not more. At first I thought I'd received the wrong hitch. I pulled the hitch out from under the Car and noticed the driver side bracket was bent inward. Luckily I was able to straighten the bracket out and go for round two of installation. I still had to persuade the bracket quite a bit but was finally able to get it to align with the bolts. I did find a bit of surface rust on the driver side bracket as well. Understandably metal will rust but a bit disappointing to see on a new hitch. On a good note, the installation video provided online by etrailer was excellent, and very helpful. The packaging was very durable, and the hardware is a very high grade. Overall I would recommend this product but I would give the brackets a good look before installation, maybe even measure the distance from driver and passenger side mounting bolts to see if it matches the hitch receivers mounting bracket distance. It my save you a bit of frustration.
The receiver was a relatively easy installation and has worked excellently.
Looks good. Fits perfectly. Instructions and video were spot on. Did it by myself so it took longer than 20 mins. About 45 mins.
Super easy install. I opted to grind down the edge of the bolts rather than expand the frame holes and it worked great. Etrailer video reviews and installs made this a no brainer.
Fairly easy install. The video is excellent and I referenced it frequently. Looks like it came with the car.
The hitch itself was as advertised and the instructions were spot on. Didn’t take me that long to install but that being said I’ve also installed one from E-Trailer as well for a Jetta Sportwagen that was the same way to mount.
The box showed up quicker than expected but I think it would help you guys out with claims to put some sort of foam or packing in the box. The box had 3 holes in it from the product breaking through it. Fortunately the hitch was not damaged but had it spent anymore time with the shipping company that would have not been the case. Also while it’s not the end of the world a quick review of my order by a product specialist would have noticed that I ordered a hitch pin lock kit along with a Hollywood fat tire bike rack that actually comes with its own locking pin. This is a small thing that when goes noticed is an appreciated customer service action. Just my $.02 as I also run an online accessory business that this same thing happens. Still I feel the 5 stars is deserved as all the products work as advertised and the instructions are concise and clear. Thanks E-Trailer! I’ll be back soon for a setup I need on another vehicle as well.
Hitch looks very nice, and the install was very easy! I will note that the instructions state that you need a T10 Torx for 2 of the plastic clips, but they were T15 on the 2024 Taos I installed this on. Everything else was just like the instructions said.
bought this so I can carry 2 ebikes on a bike rack. Fast shipping and had it installed at a local shop after watching the etrailer video. Installation by the pros took less than an hour and looks fantastic! Loved the detailed description and matched to my make, model, year tool. I'll be using and recommending etrailer!
Perfect fit. The product arrived in a timely manner and it is extremely sturdy. If you need a hitch for a VW, this is the way to go.
The hitch is an excellent quality and the assembly/attachment time took under an hour. Really happy with the results!
As a repeat customer I have to say I was disappointed this particular piece was bent when I received it although my son managed to get it to work but I think when shipping it should be checked closely
Looks great. Fit excellent and all service, shipping and packaging was great!
It fit well with just having to cut a notch in the bumper cover which I knew about. It gives me a great way to haul my bicycle around.
Install < 3 hrs, fit according to manufacturer's specs, would reccommend for 2022 Taos
Perfect fit, easy install. Not sure about the electrics
Informative and quick shipping. Great installation video used in conjunction with instructions. etrailer service has always been prompt and courteous.
use this hitch for my Kuat bike rack...does what a good hitch should do
It’s a quality bike rack.
After a year mounted, hinch is working as expected. I had a minor point to share, which may help other owner. About 6 or 8 month after installed and many trips using my Thule bike rack, we noticed minimal squicking noise when hitting some road surface bump (ebike shakes ), however, I just got down and checked bolts torque. It seemed to have help.
With rack but no bikes, no noise at all.
Nevertheless, I highly recommend this product. I shouldn't forget to mention how easy was to install it
Transaction was very smooth
Would’ve been helpful if, any included tools necessary for installation, it was noted that a cutting tool was required. Luckily, I was able to borrow one from the garage. I was working out of, but of all the hitch receivers I’ve had to install, this was by far the most involved.I will note that the receiver fits tightly within the frame of the under body looks great once installed!
Unit was bent in shipping, once that was remedied the mounting installation went smoothly.
Works great
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At etrailer we provide the best information available about the products we sell. We take the quality of our information seriously so that you can get the right part the first time. Let us know if anything is missing or if you have any questions.
Jenny N.
9/13/2023
Sometimes when the hitches are shipped to us, the side brackets will get knocked out of alignment. We do have a FAQ that helps when this happens. I do recommend touch up the hitch with a rust resistant paint like Rustoleum.
Helpful Links
faq-my-trailer-hitch-doesnt-fit.aspx